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Contour Aviation is a long established aviation services company with diverse capabilities including scheduled airline operations, Part 91/135 aircraft management, on- demand charter, an aircraft sales division, three Fixed-Base Operations, a FAR Part 145/EASA certified aircraft maintenance facility providing airframe maintenance, avionics installations/repairs, and component overhaul services, and a FAR 141 pilot and maintenance training operation. Our fleet of approximately 30 aircraft operate almost 20,000 flight segments annually and the company is now ranked as one of the ten largest Part 135 operators in the country.
At Contour, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.
Contour's rapid growth has created exciting employment opportunities. We invite you to become part of the family.
Mission: The mission for a Fixed Based Operation (FBO) Customer Service Representative (CSR) is to emphasize on the core values “think like a customer”- “excellence is an attitude” and “unity is strength” resulting in delivering an incredible level of customer service to every single CFS customer. The CSRs will always be motivated and willing to deliver customer service to Contour Flight Support standards. CSRs will work with the Customer Service Manager and fellow co-workers to develop their skills on a consistent basis, while following policies and procedures set in place by CFS. CSRs will work as a team with every (Airport and CFS) employee involved in the FBO operation - particularly other CSRs and the line service technicians.
Summary of Essential Duties:
Making rental car reservations.
Completing rental car reservation forms.
Using the Total Aviation POS and concierge properly and to its maximum capability.
Driving customer and rental cars.
Making hotel reservations.
Taking and submitting catering orders.
Scheduling aircraft departure and arrivals.
Receiving fuel orders.
Filling out fuel and service orders.
Reconciling and completing the prior day’s fuel inventory and sales in a timely manner.
Receiving, recording and relaying aircraft departure information and dispatching to the Line Service Technicians.
Dispatching Line Service Technicians and giving inbound aircraft airport advisories, using two way radio operations.
The general cleaning of the FBO, as well as keeping lobby area neat and tidy.
Cleaning and filling of aircraft coffee pots.
Filling and transporting bags of ice.
Having a pleasant attitude towards co-workers and customers.
Uphold policies and procedures outlined in the CFS employee handbook and other duties and responsibilities as assigned by management.
Communications Skills: Must be able to communicate with co-workers to deliver operational information with a verbal or written command. A willingness and ability to engage in two-way constructive feedback with the FBO General Manager for the sole purpose of self-improvement.
When necessary, making on the spot improvisational decisions to drive the best solution.
Must be able to hold team members accountable in a way that aligns with the culture of the company (accountability, fairness, integrity).
Absolute Integrity (Integrity is Never Conditional) to include:
Honesty – always tell the truth, no matter what.
Integrity in interacting with people consistently. Treat people the same regardless of position or influence.
Lead by example in demonstrating integrity to those on your team.
Passion: Must be passionate about the position and the mission of the company.
Accountable – Results Driven: Must be able to get the mission and outcomes accomplished while adhering to the company’s core values.
Self-Improvement: Must be willing to participate in company and executive sponsored training, mentorship, and personal development to increase critical knowledge, skills and leadership ability. Excellence is an Attitude.