Responsibilities:
Works as a team member on complex technical projects and problems.
Completes assigned technical projects on time (e.g., analysis, designing, development,
implementation, testing, monitoring, maintenance, production support, documentation, etc.).
Occasionally leads peers on projects. Performing project management activities such as planning, sizing, configuration, and scheduling.
Analyzes problems, develops and implements solutions, and makes decisions that significantly improve system availability.
Acts as a subject matter expert on assigned systems and products.
Resolves escalated complex issues within the established timeframes while providing quality customer service.
Act as oncall support on a rotating basis.
Ensure areas of responsibility are SOX compliant.
Evaluate new technologies and make recommendations for implementation.
Proactively monitors and controls all production systems to maximize systems availability.
Continually works to improve services while maximizing cost effectiveness to the Company and Customer.
Develop and implement written policies, standards, and guidelines related to areas of responsibility.
Develop performance metrics and service level agreements that align information technology with the requirements of the business and customer.
Meet or exceed defined performance metrics and service level agreements.
Experience and Skills:
6+ years of relevant work experience.
Heavy VM Ware experience
Strong technical and analytical skills
PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.)
In-depth knowledge of information systems concepts
Strong knowledge of applicable methodologies, tools, standards, and procedures
Demonstrated decision-making and leadership abilities
Strong organizational and problem solving abilities
Excellent verbal and written communication skills
3 to 5 years with hands-on experience in the following technologies/protocols:
System and Network troubleshooting
Windows 2000 and 2003 Server
Windows clustering
NAS and SAN technologies (HP and EMC preferred).
Server consolidation strategies. (Virtualization).
Backup hardware, software (prefer Galaxy CommVault), and processes.
Server network configuration and troubleshooting. (TCP/IP, DNS, WINS, NICs)
Citrix configuration and administration.
Network Administration (Firewalls, VPN, switches, and Routers).
System and network monitoring technology.
Experience in developing/managing disaster recovery capability
Position Description: This position will be responsible for developing documented convenience fee handling and cashier reporting enhancements to Metro General Sessions Administrative Traffic School application.
Typical duties:
· Build enhancement using C#.Net and SQL Server 2000 based on provided requirements.
· Develop technical document of enhancements to turn over to Metro ITS.
·
Education and Experience: Any combination of education and experience that would prepare the incumbent to perform the duties of the position at the appropriate level.
Preferred Knowledge/Skills/Abilities:
Experienced in developing web applications using C#.net
SQL programming
Skill in requirements level testing, as well as customer communication and training.
ITS Security Requirements:
Selected candidates must agree to and sign the ITS Non-Disclosure Policy, ITS Employee Security Policy and successfully pass a Criminal Record Background Check performed by the Metropolitan Nashville Police Department that includes:
· An identity verification
· A state of residency check for the last ten (10) years
· A National Criminal Information Center (NCIC) record and fingerprint check
Selected candidates that do not receive a PASS status on the Criminal Record Background Check will not be retained.
Job Requirements
Ability to juggle multiple projects as a project manager, possess a thorough understanding of online marketing, and be familiar with video on the web
Demonstrated ability to manage, lead, and execute quality work on time
Exceptional communication skills
Strong desire to provide outstanding customer service
Self-motivated, disciplined, and able to work effectively as part of a team
Detail-oriented with strong organizational skills
Job Responsibilities
Work with the Director of Web Services and the Director of EXP to plan and execute projects and ensure that teams have appropriate resources needed to complete each task
Track and report the status of projects, acting as a gateway through which work should be assigned appropriately
Communicate effectively with internal and external clients, as well as other stakeholders, to identify needs, evaluate alternative solutions, and perform project planning
Ensure all products are completed on time and without error
Under the direction of the IT Manager, the Helpdesk and Remote Systems Manager administers and supports and administers the Helpdesk and Remote Systems for the corporation. The Helpdesk and Remote Systems Manager assists in planning, testing and research for ongoing and future Helpdesk and Remote Systems development. The Helpdesk and Remote Systems Manager must possess strong expertise in all related technologies. The Helpdesk and Remote Systems Manager is responsible for managing Helpdesk Operators and Remote Hardware Technicians.
To Apply: Email resume and cover letter to: JIS.Applicants@nashville.gov
Minimum Qualifications:
Any combination of education and experience that would prepare the incumbent to perform the duties of the position at the appropriate level. Employees would typically have thorough experience in network operations, desktop and server hardware and software support, and other related areas.
Preferred Experience, Knowledge, Skills, and Abilities:
* Ability to productively work with management, vendores, JIS users and others
* Ability to provide server hardware and software support and maintenance (patches, virus updates, etc.)
* Thorough knowledge of Exchange 2003, Windows 2003 server, Windows XP, and Active Directory
* Experience with Exchange 2007, Windows 2008 server, VMWare and Linux
* Ability to meet with customers and explore problem areas or opportunities for improvements
* Ability to research and develop solutions to difficult issues and present alternatives to management
* Knowledge of Metro information technology standards, procedures, and practices
* Certificates in: MCSE (MCITP ESA), VCP, CompTIA Server+/Linux+
* Possess excellent customer service skills
-Java development, client server communications
-Application server(s) experience
-VMWare ESX, vSphere and general virtual systems experience
-Enterprise management tools from BMC, HP, Microsoft, others
-.NET or C++
-PERL or TCL
- Maintain data files and monitor system configuration to ensure data integrity.
- Trouble shoot user application problem, performance issues on system & network
- Install, configure & maintain software.
- Perform necessary upgrades to the operating systems, including researching and installing patches, security updates, and service packs
- Perform and manage system backups and recovery.
- Maintain inventory for computer hardware and software licenses.
- Provide support to Developers, DBA, System Analysts, Business Analysts & Project Management group on various Operating Systems and tools, network configuration & system related issue
- Provide day to day system administration on user id management, email accounts, mailing lists, file system creation/change, maintain version release software, etc
The position of Network Technician III supports the daily maintenance and/or installation requirements of all Cybera customers for data, email, and web related products.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to, working with LEC's, IXC's, vendors, internal departments, and customers to troubleshoot and isolate facility based customer and network related troubles. Monitor customer and network alarms and take appropriate actions to proactively resolve troubles. Utilize the OSS system to document all activities and actions as they happen. Follow prescribed escalation policies to ensure customer outages are resolved with the appropriate time frames. Provide Leadership to team members and accept ticket escalations as they happen.
Requirements:
Experience:
Ο 4-6 years direct telecommunications industry, IT, or networking experience
Ο Minimum of 2-3 year of experience in a direct customer support environment
Ο Previous 24X7 maintenance center or Network Operations experience required
Ο Knowledge of bell operating and escalation procedures and standards
Ο Experience with diverse CPE such as: Routers, IADs, & CSU/DSU*s
o Specifically: Netopia, Cisco, Netscreen/Juniper, Efficient
Ο Working knowledge of the following; TDM, Frame Relay, ATM, IP, VoIP, VPN, SNMP, L2TP
Ο Advanced understanding and experience with layer 3 IP routing and VPN tunneling
Ο Experience with: 3x1 or 1x0 DAC*s, MUX*s, and physical layer testing equipment
Ο Experience with local/remote physical layer testing standards for DS0*s & DS1*s
Ο Experience troubleshooting layer 1 xDSL problems with Carriers and/or ILECs
Ο Knowledge of DNS and web hosting fundamentals and practices
Ο Experience with an industry standard telecom ticketing system such as Remedy
Ο Proficiency with Microsoft Word, Excel, Access & Microsoft Visio.
Desired Attributes:
Ο Superior interpersonal skills, ability to work well with others
Ο Excellent oral and written communication skills
Ο Detail oriented organizational skills
Ο Analytical problem solving skills
Ο Adaptability, flexibility, and creativity
Ο Mature professional attitude
REQUIRED SKILLS:
Windows-based server and workstation operating systems
Microsoft Windows Small Business Servers
Symantec Products
Microsoft Exchange and Outlook
Veritas Backup Exec
Routers and Switches
General Firewall knowledge and understanding of Network Address Translation (NAT) and Port Address Translation (PAT)
Knowledge of DNS and all requirements for proper configuration of DNS records for mail servers and web servers
Three (or more) years with a successful track record in related positions using the required skills listed.
Preferred skills/experience:
An understanding of Openldap / AD
Web applications support/troubleshooting: Tomcat, Jboss, Apache
Travel:
Minor travel for routine maintenance (1-2 times a year).
Responsibilities:
Managing security for the enterprise.
Troubleshoot and maintain existing systems.
Build and deploy new systems.
Light production work which would include: adding new users to AD and LDAP, assigning FAX numbers, troubleshoot email delivery problems, managing email lists, and documenting procedures.